Managing a Sales Lead
We always offer clients a FREE TRIAL SESSION to evaluate our services and see if the program is a good fit. It also adds value and crates a legendary experience for them. Below you will find our ultimate system to convert your lead into a Walking Billboard!!
Initial Response
Hi there, Its iCANdi Training Studio reaching out. Help is on the way!! You are going to love the program (AND THE RESULTS!!!)
I am reaching out to help you schedule your FREE TRIAL SESSION so you can experience our awesome program and see if it is a good fit. We can meet a few minutes before your session so I can perform strength test and double check any medical, and review your goals. Ill make sure you are well taken care of.
Are mornings or evenings looking better this week for your free session?
(Truly no-obligation, we wouldn't make so many friends that way)
Looking forward to meeting you,
YOUR NAME HERE
(add a cool tag like PT, WMC, Mom, Inspired-Woman)
OR
Its iCANdi Training Studio reaching out. Help is on the way!!! You are going to love the program. Really glad you reached out.
I can actually set you up with a Free Trial Session. I can answer all your questions and see if this program is a good fit.
Truly no obligation (we wouldn't make so many friends that way)
Are mornings or evenings looking better this week
I will take good care of you
Warmest regards,
YOUR NAME HERE
Reply
Sometimes you will have to follow up if they don't reply. Showing genuine concern can be helpful. "I truly hope your ok...I never heard back...I am looking forward to showing you this incredible program and helping you.."
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After they reply with what is best for them make
two suggestions- typically circuits are the best session for them to start with but also note who the instructor is... I like to tell them, we have a 5:30 cardio, 6:15 circuit and 7pm Strength Session tomorrow. The 6:15 is my favorite, think you can make that one work?
Hey, do you know where we are located
* and make sure you have all their contact info
Confirmation
After figuring out appointment and providing directions if needed...
Great! Just wear your favorite sneakers and bring a water bottle if you have one. Note: a piece of fruit is the perfect pre workout snack and will help give you energy for your session.
Most importantly, take a deep breath & get ready for an awesome experience.
We will take good care of you. This is my cell, so please don't hesitate to reach out if you need anything.
Can I trouble you to click on this link to give me a snap shot of your medical background & help me gain more insight into your goals?
IT WILL HELP ME A LOT
Warm regards
YOUR NAME HERE
Step 2 of Managing Your Lead
YESSSS!!! They have taken a huge step to choose to come into the door.
Make sure you have entered their info into the software and booked their appointment. With mindbody clients will receive a welcome letter prompting them to set a password AND they will get a confirmation appointment. Check profiles to make sure they are getting a text confirmation and email
THEN you will need to check the Google Share Drive to see if they have filled out the Health Form and Goal Form
Maybe want to send a gentle reminder, it helps to have this done before their first visit
If possible add any medical to their profile
YOU WILL WANT TO REVIEW THEIR GOALS AND MEDICAL A FEW MINUTE PRIOR TO THEIR SESSION TO CREATE A PERSONALIZED EXPERIENCE FOR THEM
* ANY CLIENT WITH HIGH BLOOD PRESSURE NEEDS TO BE REGULARLY SEEING A DR. A DR NOTE IS SUGGESTED
. If VFat is higher than 12, we require it
WELCOME FOLDER:
Postcard, Measurement Sheet, Bundle Packages, Pricing Sheet. Welcome to the tribe sheet
**** IT IS SO IMPORTANT REGARDLESS IF THEY SIGN UP, YOU CHECK IN WITH THEM THE NEXT DAY TO SEE HOW THEY ARE FEELING. IF THEY HAVE JOINED, ASK THEM IF THEY WERE ABLE TO ACCESS THE PORTAL AND IF THEY HAD ANY QUESTIONS
IF THEY DIDN'T JOIN. THANK THEM FOR COMING AND FOLLOW UP
Future Feature: Auto check in messages